Service standards for enquiries
Telephone calls
The Public Enquiries Unit +44 (0)20 7271 0243 is open Monday to Friday 9 am to 5.30 pm
Letter and emails
Under the Freedom of Information Act, the CC is required to respond to your requests for information within 20 working days following the date on which your request was received. For guidance on how to make an FOI request see Freedom of Information Act.
Our target time for responding to other information requests is 15 working days and we aim to respond to 95% within five working days.
Quality of service
We will treat everyone fairly, with respect and courtesy, and without discrimination.
Where we are not able to help with your query, we will do our best to suggest other courses of action that might assist you.
Complaints
If you feel we have not met the standards of service you expect, please let us know. For guidance on how to complain see our Complaints Procedure.
Feedback
We welcome your feedback. If you have any comments to make about our service or ideas on how we can improve, contact us at info@cc.gsi.gov.uk
Website enquiries
If you are experiencing technical difficulties or have any feedback on the design and navigation of the website you can contact us at info@cc.gsi.gov.uk.
