Caledonian MacBrayne Ltd
A Report on Shipping Services provided by the Company

Contents
Chapters
Introduction
Chapter 1	Caledonian MacBrayne Ltd
Chapter 2	Financial framework and objectives
Chapter 3	Efficiency in the use of manpower
Chapter 4	Efficiency of operations
Chapter 5	Investment
Chapter 6	Fares and costs
Chapter 7	Competition
Chapter 8	Quality of service
Chapter 9	Management and control
Chapter 10	Conclusions

Appendices