Yorkshire Electricity Board
A report on the efficiency and costs of the Board

Contents
Chapters
Introduction
Chapter 1	Yorkshire Electricity Board
Chapter 2	The Electricity Supply Industry and YEB
Chapter 3	Corporate strategy
Chapter 4	Management structure
Chapter 5	Financial framework
Chapter 6	Investment appraisal
Chapter 7	Operations and engineering maintenance
Chapter 8	Management information systems
Chapter 9	Manpower efficiency and industrial relations
Chapter 10	Customer relations
Chapter 11	Appliance sales, servicing and contracting
Chapter 12	Electricity charges
Chapter 13	Conclusions

Appendices