The Post Office Letter Post Service
A report on the Letter Post Service of the Post Office in the Head Post Office areas of Glasgow, Belfast and Cardiff and in the numbered London Postal Districts

Contents
Chapters
Introduction
Chapter 1	The Post Office Letter Post Service
Chapter 2	The organisation of the Post Office and its letter post operations
Chapter 3	Marketing
Chapter 4	The quality of service of the letter post
Chapter 5	Financial framework
Chapter 6	Planning and control of mails operations
Chapter 7	Mechanisation
Chapter 8	Productivity and unit costs
Chapter 9	Manpower and industrial relations
Chapter 10	Investment appraisal
Chapter 11	Some specific services
Chapter 12	The Post Office's actions on our ILLP report
Chapter 13	Summary of conclusions and the public interest

Appendices