Yorkshire Water Authority
A Report on the water services provided by the Authority

Contents
Chapters
Introduction
Chapter 1	Yorkshire Water Authority
Chapter 2	General assessment
Chapter 3	Financial framework
Chapter 4	Billing, collection and debt recovery
Chapter 5	Management structure
Chapter 6	Management information systems
Chapter 7	Operational planning and control
Chapter 8	Manpower control and industrial relations
Chapter 9	Forecasting
Chapter 10	Investment
Chapter 11	Investment appraisal and project control
Chapter 12	Quality and costs of service

Appendices