The revenue collection systems of four area electricity boards
A report on the efficiency and costs of and the services provided by the East Midlands, South Eastern, North Eastern and South Western area
electricity boards in relation to their systems for the collection of revenue from the supply of electricity

Contents
Chapters
Introduction
Chapter 1	The revenue collection systems of four area electricity boards
Chapter 2	The electricity supply industry and the four reference boards
Chapter 3	Management structure and planning
Chapter 4	The practices of the four boards in meter-reading, billing, collection and follow-up of overdue customer accounts
Chapter 5	Financial framework
Chapter 6	Manpower
Chapter 7	Performance measures
Chapter 8	Comparisons of cost
Chapter 9	Credit and debtor policies
Chapter 10	Investment appraisal
Chapter 11	Advice to customers
Chapter 12	Tariffs and advice on tariffs
Chapter 13	New technology
Chapter 14	Summary of conclusions

Appendices