North of Scotland Hydro-Electric Board
A Report on the efficiency and costs of the Board

Contents
Chapters
Introduction
Chapter 1	North of Scotland Hydro-Electric Board
Chapter 2	The North of Scotland Hydro-Electric Board
Chapter 3	Corporate strategy
Chapter 4	Management structure
Chapter 5	Financial framework
Chapter 6	Management information systems
Chapter 7	Forecasting, investment planning and appraisal
Chapter 8	Operations and engineering maintenance
Chapter 9	The refurbishment of the distribution system
Chapter 10	Manpower and industrial relations
Chapter 11	Quality of service
Chapter 12	Appliance sales and servicing
Chapter 13	Tariffs
Chapter 14	Summary of conclusions

Appendices