British Airports Authority
A Report on the efficiency and costs of, and the service provided by, the British Airports Authority in its commercial activities

Contents
Chapters
Introduction
Chapter 1	British Airports Authority
Chapter 2	Introduction
Chapter 3	The British Airports Authority
Chapter 4	BAA commercial activities
Chapter 5	BAA organisation and planning
Chapter 6	Information and computing
Chapter 7	Financial framework
Chapter 8	Capital expenditure
Chapter 9	Concessions and licences
Chapter 10	Rents and property
Chapter 11	Competition
Chapter 12	Manpower efficiency and industrial relations
Chapter 13	Quality of service
Chapter 14	Overall assessment: the public interest: summary of conclusions: the future

Appendices